I know lots of stuff.  I’m not bragging, I just really do know a lot about a lot of different subjects.  I’m an expert at a few of them, but the ones I have a passion for I continually pursue perfection and try to achieve “greatness”. I’m not sure why that is.  Perhaps it’s my passion for excellence and the reward of becoming really great at something.  Or perhaps it’s my never ending curiosity about how the world works.  All I know is, I’m a Jack of all Trades and I’m celebrating it right here, right now. 

Did curiosity really kill an actual cat?

I have always been curious. I have this insatiable thirst for knowledge that never seems to go away.  In fact, I often feel like there just isn’t enough time to soak up all that life has to offer and that can freeze me in place with indecisiveness.

When I was young, I would take apart electronics and try to figure out how they work. My mom, in fact, used to call me “destroyer”. Yes, most kids go through this phase, but I still have that curiosity today in abundance.  The earliest I can remember, my dad said “just try”, “explore” and don’t be afraid.  People that know me well will say that:

• I’m stubborn.  No apologies, no regrets. Period.  Don’t like that?  Too bad for you.
• I figure out a way to succeed in anything I do.  For a while I thought that if I couldn’t succeed, it was someone else’s fault.  Over the last few years, I realize I’m in total control and I know it’s just a matter of putting the puzzle pieces together.
• I’m curious to a fault.  I always question how and why.  I like to know.  People think I’m intruding or stealing something but honestly I’m just curious. Perhaps it’s the control freak in me coming out and it probably comes across that way, but truthfully I’m just darned curious.  I like to know how something works when I use it.
• I often always question the status quo.  No. Actually, I despise the status quo. That’s the truth. To me status quo is an opportunity to do it differently.  I have a knack for recognizing imperfection, and I feel strongly compelled to fix it.  I’m also an INTJ so seeking optimization is something that’s in my DNA.
• I like details and I don’t mind working on them.  Being a web designer, the beauty is all in the details.  It’s the little things that matter and make a site go from good to great.  Often, I will work on pixel perfect positioning on the tiniest of details that virtually nobody will ever see. I just enjoy the process and I feel good when I succeed.
• I love best practices.  In life, some things just work and it’s no point questioning them or trying to re-invent the way it’s done.  Wanna lose weight? Eat right and Exercise.  Wanna be rich?  Hang around rich people.  Wanna get better at something?  Practice.  Duh.

That’s Jack with a CAPITAL J please

Well, 36 years into my life, and I can honestly say that sometimes, my curious nature gets me into trouble.  If you look at my career history over the last 10 years or so, it’s clear that I have held a lot of different jobs, and nearly every time it’s in a different industry and in a completely different position.  I’m not corporate ladder climbing material, that’s absolutely sure.  I probably can’t hold a position for more than a few years, and then my curiosity get’s to me and I need to try something totally new.  My last manager called me “ambitious” because he could see that sitting still wasn’t in my future.

From a “corporate career” point of view, being a Jack of All trades certainly isn’t in your benefit.  You see the corporate culture you know today is really something that existed from the days of war when people needed to repeat a task over and over. Innovation and Mastery were left to heads of state and designers of war, not to the lowly “man on the line”.

Single Tasking Humans are from the Days of War

It’s a theory (isn’t everything we state just a theory anyways?), but I do believe the corporate conditioning and social systems we are all are a part of tell us that we should become a master of just one thing and that diversifying yourself is bad for you.  Diversify a stock portfolio, not a career path.  My parents often say, “Why don’t you keep one job and stick with it?”.  Now be patient with me. I’m not against staying at one job and being content with it, but I truly believe it’s something that existed from the days of war, and a time when The Great Depression forced everyone into silos. 

Being a single tasking person is great when

• There are lots of jobs and the future is stable
• Your skill is needed inside a mass production system
• Your skill or task can’t be replaced by machinery or computers

Look at the above list.  Name one of those items that is true today.  Well, there are lots of jobs but nothing is stable in the economy.  I don’t personally know anyone that works in factories anymore.  I think it’s all offshore now, and there isn’t a single mass production system, job, skill, or piece of knowledge that can’t be replaced by machinery, automation, and computer AI systems. 

I think as well, that over the last 100 years there has also been a major shift in the human mind and it’s ability to do amazing things.  Access to the web has allowed for a tremendous amount of knowledge and information to be shared.   Global travel and commerce has allowed for products and services of all kinds to be bought and sold by all the nations of the world.

The Star Trek world is coming

It might be premature to say, but I think Globalization as well as a naturally occurring move towards a perfect “Star Trek” world is inevitable.  People want to be a part of great ideas and to do something worthwhile.  Just look at Google.  Their motto is to “organize the worlds information”.  Those early programmers worked night and day to make that dream a remote possibility (which it might be if Google sticks around for a few more years).  Look at Bill and Melinda Gates.  The took all their wealth and decided that living up to their foundations motto, “all lives have equal value”, was something worth pursuing.

Everyone is sharing more and more.  Name one thing you can’t learn online (well except maybe your grandma’s apple pie recipe)?   Cost of information is near zero. Products are universally available without discrimination to your color, gender, or ethnicity.  It’s now possible to get Bananas from Jamaica, TVs from Japan, Silk from China, and Curry from India all without leaving your front door. Fedex, a company with the large private fleet of airplanes in the world, will deliver it all to you fresh from the producer before the week is over.

Adapt and Conquer, just like The Romans

Technology, Computers, the Internet, Travel, and Communication have all had remarkable affects on the human consciousness.  So what’s next?  Well, as my friend Eddie says “adapt and conquer” is the name of the game.  Learn to act quickly.  Be an “Agile” person, don’t just write Agile software.  Go where the opportunities are and learn quickly.  Be ready to drop everything you believe in and change quickly. There are a tonne of opportunities around you at the bleeding edge of innovation, entrepreneurship and philanthropy.  All of them are ways to contribute to the global shift already occurring under your feet.  Outsource like everyone else.  Be a participant in the global shift.  Don’t cry.  Instead, celebrate and enjoy the possibilities.

The spread of information and access to anything the world produces is here, right now, whether you like it or not.  Are you prepared? Are you a Jack of All Trades?  Do you already know how to learn quickly and pickup a new skill or two?  Can you learn anything?  Are you curious?  Do you love to acquire knowledge and skill?  Does certainty bore you?  If so, congratulations!  You are ready to rule the new world!

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Are you standing out?  Are you marketing just like everyone else or are you taking the extra steps to stand out against the competition?  Good companies market themselves like everyone else and most of the time, that’s ok.  The problem, however, is that in a democratized market online where the barriers to competition are neutralized, it’s not enough.  It’s too easy for potential customers to view your competition and make their own decision about working with you.  All of your competitors have a web site just like yours.

Example: searching for a dentist

Take for example, searching for a dentist online.  You arrive in a new city, and you need a dentist. Assuming you search online first – and studies show 60% of consumers today search for vendors online first – you can very quickly come up with a short list of 10 or 20 dental clinics you might want to become a patient at.  So how do you decide which one to call?  Maybe a list of testimonials? dental certification?  reviews by patients?  a well designed list of services? pictures of staff?  But wait, does that sound familiar?  That’s because it is. You see, your competition is doing the same thing and providing everything I just listed.  In fact, they probably all are.  So what do you do then?

The Purple Cow

The key in getting that extra edge on your competition is standing out, being different, and doing something memorable.  Seth Godin calls it “The Purple Cow” in his book by the same name.  Seth says that being different is what works – just like if you were to see a purple cow in a field of brown cows – and being different is what you should be working at doing. 

Take the dental clinic example. What if the clinic owner takes that extra step to stand out?  Maybe with weekly videos on dental health management or with a “best smile” rating application on their web site.  Or maybe with giving new patients a personal makeover kit, or holding a monthly running and health improvement clinic. How about creating a web site called 1000smiles.com and inviting users from all over the web to add their smiles and featuring smiles from your clinic’s patients.  Being different, going that extra mile is all about standing out.  Whatever business you are in, come up with a list of 10 or 20 ideas that help you stand out, that help you become the “Purple Cow”. 

I’m not special right?

Now, you are probably thinking to yourself

• I don’t do anything special
• I don’t have a business that’s different than everyone else
• It’s too risky.  I don’t want to be different
• My customers want me to be like everyone else
• Why bother?  I have enough customers
• Being different is dangerous and I could alienate some customers
• My customers are reserved and don’t take risks
• It’s a waste of time and money and a gamble

Well, that’s might be true.  Yes, you don’t HAVE to be different, and you don’t HAVE to be special.  But online, that’s the only way to stand out.  You see when someone searches online, they have certain expectations on what they want to see online and you need to provide at least that much information on your web site.  But what if you go the extra mile, and have something memorable like the ideas I mentioned above?  Is it possible that your customers will remember your uniqueness?  Is it possible your idea was so juicy your customers tell others about it?  Is it possible the blogosphere gets wind of your idea and your idea goes viral?

Checklist: Just ask your customers

If you are still unconvinced that standing out is essential to your marketing efforts, try on this checklist with some of your customers.  Go ahead, print out this list and see what your customers say.

1. What do I/we do differently than my competitors that you noticed?
2. Why did you choose our/my business?
3. What was the one thing I/we had different than anyone else?
4. Would you recommend me/us, and if so, what would be one thing you would mention?
5. What was one product or service we/i had, that nobody else had?
6. Did you view our/my website before deciding to call?

The answers to these questions will very quickly give you something to sink your teeth (pardon the pun) into.  Continuing with the dental clinic idea, let’s say a customer mentioned your extended business hours, and that you had a laser whitening system.  These are two big advantages you had compared to your competitors and these were big factors in deciding to visit your dental clinic. Now that you know, leverage this uniqueness and ways you were able to stand out in your online marketing and branding.  Mention your extended business hours and laser whitening system in your marketing copy and on your web site.

Now, here is where the real ideas start

So you have already taken the time and made the effort to be different.  You know how you are different and you market this in your marketing copy.  Great.  But what about going the extra mile to be different.  What about doing something extra-ordinary.  Something way outside the norm?

10 ideas for making you stand out online

It’s not that hard to stand out, truth be told.  Very few of your competitors are reading articles like this one, and even fewer are implementing outstanding marketing ideas. Here are 10 cheap, free, and easy ideas you could launch right away, with minimal effort

1. Give away ebooks (start with a checklist style book and make a bunch of them)
2. Show a video on your home page (use tubemogul to distribute it).  Look at 136words.com for a great example of online video
3. Do a weekly podcast and distribute it through the Apple.com store.
4. Give away an iPod each week to online subscribers
5. Write a monthly newsletter (use campaignmonitor for awesome e-newsletters)
6. Implement a ratings web site for pictures/sounds/ideas related to your product (for example 1000smiles.com if you are a dental clinic)
7. Interview celebrities, dignitaries, or notable authors in your industry and post the results on your web site
8. Show your real photograph (professionally done of course).  Yes, you would be truly shocked how few of your competitors are doing this!
9. Record a 2 minute audio clip for each page of your web site (easily done with a good publishing system like Wordpress – it’s what I use for all my clients).
10. Interview your past customers on video and feature them in case studies on your web site.  Even though potential customers know it’s a marketing ploy, it still works!

Hopefully you get some indication about why standing out is essential and how you can go about discovering your own uniqueness.  If you still need help, feel free to give me a call.  I’m always ready to consult and coach businesses on business marketing.

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I just got off a call with a potential client that asked me for help.  They initially contacted me via email (I have no idea how they found me and will post in the near future about that) and I replied back to the site owner with a quote and time estimate. 

I then did something few other web designers do in these situations: a follow up phone call.  This is good practice in creating confidence with your potential clients and it helps a LOT in persuading potential clients to work with you.

Why?  Well, let’s start with an understanding of what customers expect from their web designer:

What every Customer Wants from you

1. On time.  Being on time is simple.  Don’t promise if you can’t deliver.  There is no shame in being up front and honest about what you can and can’t do and in stating the absolute truth.  At worst, you might have to admit you can’t deliver when they expect you to, and at best, it shows a great deal of honesty.  Your customer counts on you for delivering when you say do.  Their business and internal activities rely on you being on time.  So promise a time you are able to stick to and don’t compromise.  If you fall behind, let your client know right away so they can accommodate the additional time you may need.  Be honest and be real about your time commitments.
2. On Budget.  This one is tricky.  As a web designer, I often run into a situation where a customer will keep asking and asking for changes not realizing the amount of work involved.  Something benign like changing text is perfectly fine but when you are asked to move things around on a page or change the site layout in some fundamental way, the time involved can be significant. Customers just don’t understand the web development process and perhaps that’s an area you want to spend more time explaining when meeting clients.  My suggestion when costing out a project is to quote by the hour initially and estimate total time required – being exact isn’t always necessary but some clients need this.  You can also adjust your hourly rate depending on the size of the client (yes, you really can charge more to larger firms and companies and that’s ok in my book). This last tip goes against popular opinion.  Some designers think they should set an hourly rate and stick to their guns no matter what.  I don’t agree.  Consider lower paying jobs as experience earned and mark it off as that.  If you help a client out in the short term with their needs, and you meet their budget requirements, they will appreciate it and remember you when their budget improves.
3. Technical Expertise.  It goes without saying that if you follow the rules above, that clients will tend to put your name in good light.  However, you need to actually do the work as promised and this won’t happen if you over promise your skills.  If you CAN do the work, then great.  If you can’t, however, propose to the client that you bring in a skilled freelancer you will need to hire to get their work done.  Think of the client’s perspective.  They just want to hire someone that can get their work done so they can move on to the next area of business they are concerned with.  They don’t have the time or energy to go out and hire someone else in addition to you, so bring the solution to the table.  If you need a programmer, add that into your quote and say you have a programmer you work with.  Become an expert at finding out what clients need and present solutions that fit their business requirements and continue honing this investigative skill.  If client’s ask you for a skill you don’t have, go out and learn it and then next time a client calls, you will be ready.  Skills learned are always beneficial if for nothing more than perfecting your craft.

Now let’s talk about that follow-up phone call. 

The best way to communicate with clients

Understanding human behaviour is a great skill to acquire and learn and thankfully I have spent a lot of time figuring my own patterns of behaviour through personal development and taking courses.  A side effect of this is that I have learned a lot about communication as well.

1. Best: Face to Face. Studies show that the best way of communicating (regardless of audience) is face to face and in person.  Why? Because it’s real, and it can’t be faked.  It’s honest, and non-verbal communication has a power of it’s own.  It’s not a coincidence that more and more companies are leveraging video streaming on their web sites.  The smarter marketers have just figured this out and many marketing companies are jumping into online video streaming (like these guys).
2. Better: Phone call. If you can’t meet a client one-on-one, give them a call.  I can tell you from the phone call I just had that there is a whole series of messages being played “under the surface” in phone conversations.  If you make the call, pay attention to what customers are saying and show them how you can help solve their problems and reduce their fears.  In my case, the customer mentioned that they had attempted to work with others designers in the past but most of them had overpromised, and under delivered.  Having made that follow up phone call, I’m cogniscent of this concern now and will be extra careful with this client if I win their contract.
3. Good.  Email.  If you can’t meet clients face to face and a phone call isn’t going to happen, email is good enough.  Email, however, doesn’t let you “speak”.  It’s cold and formal and it’s difficult to show your personality and energy.  If you must do email, at least include a link to a sound byte of yourself on your web site so potential clients can hear and see you.  Some clients don’t mind email.

Regardless of the above rules, each client is different.  Some prefer face to face, long lunches, dinners, drinks, and others prefer precision, and email.  Figure out what client’s want and give it them.  As my friend Eddie says, “Learn to adapt and conquer”.

As web designers, It’s too easy to sit behind email and not learn the art of face to face communication but leverage it whenever you can.  It’s real, and it shows who you are.  Few other web designers go as far as following up with phone calls and sending thank you cards, etc.  It doesn’t take much to be different.  Try it, and you will be surprised by the results.

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Being Creative is a Curse and a Blessing

As a designer, I’m looking at other designers for inspiration all the time.  That creative spirit, however, is both a blessing and a curse. It’s a blessing because I’m looking at new designs all the time and am curious about how other creatives look at branding.  I like design and I enjoy the creative process and that’s definitely a feather in my cap.  Being curious about design is also a curse, however, because I’m never satisfied with my own brand.   It always feel’s a bit incomplete, and as I learn more about design, branding, and standing out, I feel like I need to do something different.

My Brand History over the last 10 years

Take my own brand and how I market myself which I started doing in 2001 with bcbold.com:

• 1998 – Launched bcbold.com as my first exercise into online marketing.  View this version at archive.org.
• 2001 – After several revisions, I relaunched with a new design and also started using Active Server Pages to manage the content.  View this version at archive.org
• 2003 – I changed from bcbold.com to redprimary.com.  View this version at archive.org
• 2003 – 2008 – I changed the design of redprimary.com over that 5 year period many times and have at least 12 verifiable revisions of the site.  Every time I learned something new about design, I tweaked my own online presence.
• 2009 – I changed from using redprimary.com to fullmotiongroup.com which is my online portfolio because I felt redprimary.com didn’t really represent what I do.
• 2010 – I’m going to launch WebMarketingMasterPlan.com which is where all of my web marketing articles and expertise will eventually go.

At the moment, I’m leaning towards Minimalism and the idea that less can be more.  Take the latest version of fullmotiongroup.com.  It’s a dead simple design and all fits on one page.  No frills, no marketing, no lengthy blog posts, no sales pitches, no lengthy content, and no ebooks.  It’s a portfolio site that stands alone and if someone wants to read more about me, they can contact me or visit this blog.

The Rise of “Jack of All Trades”

I don’t know if it’s becoming more common globally, but certainly with IT Professionals such as myself, being multi-talented and a jack of all trades is commonplace.  Nearly everyone I know in IT has multiple skills and abilities.  I have decided that having multiple domains for each of my “personas” is a good thing too, and I’m going down that route now.

• fullmotiongroup.com – my simple portfolio site for my web design work
• webmarketingmasterplan.com – an educational resource I’m launching in 2010 with articles and best practices on web marketing and design or maybe as an ebook (I haven’t decided which will bring greater profits).  I might also do video with each blog post.
• mayurj.com – this blog and dumping ground for everything that doesn’t fit into the above two sites
• mayurj.org – A launching pad or lifestream page I have no plans on launching for now. I expect it to look something like Gina Trapani’s site and it might be the one domain I hand out to people looking to hire me.

My other domains, redprimary.com and bcbold.com I expect to keep for the forseeable future and won’t let them go (the Pagerank and domain history can’t be replaced).

5 reasons to have multiple domains

1. Reason 1: You have multiple skills and all together they don’t fit in one site
2. Reason 2: Thin-slice yourself and represent each skill/ability with it’s own brand
3. Reason 3: When customers visit one of your domains, they get what they want quickly and without fuss.  They don’t have to wade through hundreds of categories or a series of menus.
4. Reason 4: Experiment with a brand idea or marketing angle like MRPWebmedia did with 136words.com
5. Reason 5: Expand a series of blog posts or skills you develop into it’s own site.  If you have too much on one site, designers will tell you that your original brand becomes polluted.

10 places I get design inspiration

1. Wired Magazine – there are some great ad and article designs in this magazine and I get a copy every month.  I keep copies around and flip through them before I start a design project.
2. Television Ads – Sure shows are great, but ads during primetime or major sport events are great places get new “memes”, themes, and angles on marketing.
3. Vandelay Design Inspiration – Definitely one of the best resources for web design ideas, the author sends out an email each month which I always look forward to reading.  If you are a web designer, definitely subscribe to the author’s emails.
4. Twitter – Recently I’m getting a lot of people adding me to Twitter.  Sometimes, I look at their twitter accounts and visit their site to see what they do.
5. Local Mall – You would be surprised what you can see at the local mall (besides all the pretty eye candy) when you pay attention to the poster boards and in-store marketing
6. Books – I’m into personal development these days and have a big collection of about 3000 hours from guys like Rohn, Tracy, Robbins, Waitley, Covey and more.  Often, I get inspired to think differently about marketing and branding and that has definitely influenced my work.  In particular, Blink and Purple Cow from Seth Godin are outstanding examples of thinking outside the box.
7. MRPWebmedia – I just found this one recently.  It’s a great collection of articles about branding and marketing and the authors have gone down the path that marketing is about being like a Purple Cow (a reference to Seth Godin’s book on the subject) – ie that marketing is about doing something outstanding that people talk about.
8. Lifehacker, Engadget and ZdNet.com – These sites together offer links to vendors, articles, and tonnes of in-site content.  All of it together helps me to see design differently and sometimes in a fresh way. Often I will click the sidebar ads to see what other new ventures are coming out the woodworks.  I found some of my favorite services like MediaTemple (web hosting) and Basecamp (project management) this way.
9. Sitepoint.com – This is a large site focused on design and online marketing and they have several different email newsletters they send.  I subscribe to all of them which often feature ads from related businesses.  Flippa.com is one site I found this morning while looking at the Sitepoint email newsletter.
10. Supermarkets – Surprisingly, this is a great place for design ideas.  The food business is highly competitive and retailers have to make every square inch on product packaging count.  Web design can benefit from the same requirements – to make every square inch of a design count for something.  Next time you visit the supermarket, pay attention to product packaging that catches your eye and ask yourself what made it standout.

5 Reasons Why you MUST stand out

Having read most of the articles at MRPWebMedia.com, I’m convinced that doing something extraordinary is crucial in marketing. Actually, it’s an idea I always knew, but reading the articles helped refresh my memory. Online, it’s even more critical.  Here’s why:

1. Reason 1: With the rise of web sites, everyone skims pages and rarely reads a page in full.  You have about 10 seconds and you might as well make it count with something extra-ordinary.  Seth Godin talks about this in a book called Blink if you’re curious about how to stand out and why
2. Reason 2: With easy access to Twitter, Youtube, and Facebook, a great idea can go viral very quickly.  Do something different and people will talk about you.  This is good for your business, and it’s also good for your Pagerank
3. Reason 3: People don’t remember “Just like Everyone Else” .  They remember the guy with the red mohawk, or the girl with the long platinum blonde hair and grey eyes.  People’s emotions are triggered when they see something different, and hopefully, if you did a good job, they remember it for good reasons.  If people see something different, they are more likely to do business with you when their need arises.
4. Reason 4: People buy emotional states, not features and facts.  Nearly everything you buy you do so for the emotional state you hope to feel.  Good branders and marketers know this and don’t try to sell features and facts about a product or service.  They sell the emotional state and that alone is all you need.  If you don’t stand out, it’s probably cause you didn’t sell an emotional state in your branding and marketing.
5. Reason 5: Competition is fierce and the Internet levels the playing field.  In less than a minute on Google you can find a list of 20 potential businesses you might want to do business.  If 18 of them all look the same and have the same boring features and facts listed on their site, they all look the same in the customer’s eyes.  But if one or two of them stand out and have something unique or create an emotional response worth buying, they win.  Online, standing out is a must, and if you don’t, you lose.

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