If you are a business owner, or work in Marketing for your organization, one of the things you must understand is the mind of your customer.  Why?  Because if you understand what your customers are looking for, you can give them what they want.  And when a customer is looking for a solution to a problem, what they are concerned about is the benefits and how the solution you provide can help them solve their problem.

Just think about it.  If you need to hire a web designer, which of the following will you seek?

A web designer that knows HTML, Javascript, PHP, Wordpress, and understands Jquery and Mootools

OR

A web designer that can will build a site that gets your more customers, inform your target market, help you share your company story, make your stand out against your competition?

Get out of your own way

The choice should be obvious.  Obviously it’s benefits that you care about when you seek the help from someone else.  The challenge for you, however, is getting out of your own way when you market your OWN company.  What I mean is that as a business owner, often, what you care most about, and inevitably spend most of your time in your business doing is “feature building”. 

• If you are a web designer, you spend lots of time improving your skills and abilities, learning new technologies, and continuing to improve your skills. 
• If you are a printer, you spend most of your time working on new printing technologies, improving turnaround time, and errors, and making your print company more competitive. 
• If you are a software developer, you spend your time on improving your software, reducing bugs, and building capabilities.

Fortunately, that’s great for your customers.  Unfortunately, that’s really bad for your customers.

A common mistake as a business owner, is marketing features and abilities and that’s because you become myopic about what you do.  You forget about benefits because it’s not as interesting to you as “feature building” which is where your passion in business building really lies.  You spend all your time delivering your product or service better, and forget that benefits is why people buy from you.  People want their problems solved and you need to know how to give them that.

Self-Employed Professionals love to Master their Work

The problem I mention about about becoming myopic is a common mistake a lot of self-employed professionals make. I have made the same mistake myself. So how do you get of your own way?  Do a few exercises on discovering your benefits using the system I have written up for you below:

An Easy Tool for Benefit Discovery

Take the time go through the questions below.  Think about the answers and what they mean to your business and your customers

1. With your last customer, think about a story of how you helped them solve a problem. Write that story from your customers perspective.  If necessary, interview your customer and ask them what benefits they received.
2. List all your product or service “features” and next to each one, list at least one benefit of how each feature helps your customer
3. Do you have great stories of triumph, happiness or improved efficiency that you were able to give your customer? 
4. Without you, what problem would your customer have been unable to solve.  What benefit would your customer have been unable to satisfy?
5. In your industry, what are the common features all of your competitors provide?  What one feature do you have that your competition hasn’t discovered?  And if you have such a feature, what is the benefit to your customer of that feature?
6. List all the features in order from most commonly asked for, to least commonly asked for. 
7. Did you build a new business feature or capability because customers asked for it?  If so, what new benefit did your customers enjoy of that feature?
8. Think about a business you recently worked with.  Think about how the product/service made you feel both before and after the sale.  List the primary “feelings” that you expected to feel before purchasing and then compare that list to how you actually felt after the sale.  Are the lists similar or different and why?  Shouldn’t your customer feel good both before and after the sale?

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Benefit to Content Writer?
Clean Back links in their content without a rel=nofollow tag and the ability to market and create some Google juice.

Benefit to Syndicator?
Traffic, higher SEO ranking, and hopefully in-line advertising to make money from the additional content, and blog activity

Cool!
I knew content syndication was a possibility with blogs, but the business model SyndicateKahuna has designed is smart.  I’m concerned about content duplication and the rules Google and other search engines use around content duplication including penalization.  That’s the big question I have yet to answer.  Come back soon as I share my thoughts about this.

P.S. Sidenote
On a side note, I was able to register WordpressNinjas.ca today!  I’m super excited about the possibilities of using this new domain name and I really like the idea of using it!  On idea I have is to turn it into a self-serve model to generate more leads and projects and maybe integrate content syndication into the blog side of the site.  Or maybe I will turn it into a paid membership directory for Wordpress developers across Canada and create a ranking system based on meta data like RSS feed activity, Pagerank, and Community Ranking.  That would be cool.  Ninja stars could represent weapons to lower someone’s ranking, and other ninja paraphernalia could represent ways to vote for a member’s ranking. 

Got other ideas?  Let me know!

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I’m writing this post for a client I have just started working with in the hopes that it clears up some of the mystery around this topic and perhaps you will also learn a thing or two from my 2+ years of working with Wordpress.

If you spent any time at all with Wordpress, you eventually run into the dilemma of When to use Posts vs Pages for new content.  Sometimes the path is very clear when your theme design makes the choice self-evident (as with this blog theme for example where every content item is a Post).  Other times, it’s not as clear-cut (like with some of themes at Woothemes like The Station)  When it’s not as clear-cut, and your theme design doesn’t necessarily dictate which one you should use, you need a framework like the one I describe below.

Now, before we go any further, let’s learn about the differences between posts and pages for our less experienced users.

Difference between Post and Page from a Wordpress point of view

Well, let’s consider the possible areas that the Posts and Pages might differ:

• Editing and Embedding Content?  Definitely not.  Both are equal in their ability to render HTML.
• Commenting?  Nope, both can accept them and you can turn commenting and pinging off any any page/post you feel like (including adding aging rules with various plugins so that commenting eventually gets turned off on schedule)
• Publish Date?  Nope, both have this too
• Content Hierarchy?  Well, yes and no. You can’t say for certain really without considering your theme and how you implement the site.  For instance with pages, hierarchy is clear-cut with page and sub-page inheritance and that’s easy to put into a menu structure with just a few lines of code.  However, with posts, you can implement hierarchy as well via categories and sub-categories and creating a menu system to display this hierarchical structure.  I would caution that you face more constraints this way (especially if you implement page and post hierarchy on the same menu). Let’s just say for now, that content hierarchy is more suited to page content and if a deep menu structure is called for in your design, consider using pages for easier coding of your menu system, or (god forbid!), use a different content management system more suited to complex content hierarchy like Joomla or Drupal.
• Tags?  Only with posts (well unless you install a Technorati plugin for your pages but that’s another discussion). Tagging is something that accompanies all posts nicely and can be accessed in the Wordpress loop for each post entry.  It’s meant to be used with Posts alone and if you need tagging on your page content, consider some custom programming or re-thinking your content strategy
• Categories?  Again, only with posts.  If you want to implement categories with your page content, you are likely going to face an uphill battle and will eventually resort using posts anyways.

Tags and Categories are the difference

Yep, tags and categories.  So now that you know, we are done right?  Not so fast.  You see, what you also need to understand is that both tags and categories can be implemented freely during content writing.  They can both be created on the fly with each of your posts and if you don’t consider the implications on your theme, you might run into troubles. 

For example, let’s say you have a design from your client that requires the following:

• Spa Services (not added to often, but updated sometimes)
• Hair Services (not added to often, but updated sometimes)

Now there is nothing inherently wrong with the structure here.  The client needs the ability to update different areas of their site and they want the menu system to show content in each area respectively.  Nothing wrong with that.  However, as the designer it’s my job to implement their goals in an effective way, and that means understanding how the menus are meant to look and what kind of content belongs where. 

Thinking a little further ahead into the challenge presented to me, I already know that some of the menu items are going to be pages and some are going to posts. 

• Spa Services (Page)
• Hair Services (Page)

Update Frequency

In addition to Tags and Categories, Update Frequency plays an important role in the decisions I made above.  When there are areas of your site that need content updates on a regular basis, Posts are almost always the way to go, not Pages.  Posts are easier to constrain within the confines of a Wordpress theme in regards to menu and content hierarchy because you can shunt all Post content off into a specific area of your site quite easily.

Finally, a Decision Matrix

So in summary, I think your best bet when you don’t know is to follow some simple rules below:

If you don’t know when to use posts vs pages, do this:

1. If you haven’t picked a theme, think about the kinds of content you want to produce. Consider your update frequency, whether you would like freeform categories and tags, and what types of content will be where. Make those decisions first.  Any good designer or programmer that knows their stuff can bring your ideas into reality.
2. If, however, you already have a theme (and are limited to working within it), look at your theme design first to determine what type of content fits where.  Like this theme for example where all content is clearly a Post. Of course, themes can be changed (again, like I did here), and if necessary, you can always hire an engineer like me.
3. If you need freeform categories and tags, you can ONLY do that with Posts
4. If you have a section of the site that is added to frequently (like a News area), it’s better to use Posts
5. If you have a section where new content is only updated but not created (like for example a list of your clients on one page, or your about page like I have here), that may actually be done using a Page.
6. If your content has no requirement for tags and categories, it’s probably telling you that you need a Page, not a Post (again like my about page)

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Are you standing out?  Are you marketing just like everyone else or are you taking the extra steps to stand out against the competition?  Good companies market themselves like everyone else and most of the time, that’s ok.  The problem, however, is that in a democratized market online where the barriers to competition are neutralized, it’s not enough.  It’s too easy for potential customers to view your competition and make their own decision about working with you.  All of your competitors have a web site just like yours.

Example: searching for a dentist

Take for example, searching for a dentist online.  You arrive in a new city, and you need a dentist. Assuming you search online first – and studies show 60% of consumers today search for vendors online first – you can very quickly come up with a short list of 10 or 20 dental clinics you might want to become a patient at.  So how do you decide which one to call?  Maybe a list of testimonials? dental certification?  reviews by patients?  a well designed list of services? pictures of staff?  But wait, does that sound familiar?  That’s because it is. You see, your competition is doing the same thing and providing everything I just listed.  In fact, they probably all are.  So what do you do then?

The Purple Cow

The key in getting that extra edge on your competition is standing out, being different, and doing something memorable.  Seth Godin calls it “The Purple Cow” in his book by the same name.  Seth says that being different is what works – just like if you were to see a purple cow in a field of brown cows – and being different is what you should be working at doing. 

Take the dental clinic example. What if the clinic owner takes that extra step to stand out?  Maybe with weekly videos on dental health management or with a “best smile” rating application on their web site.  Or maybe with giving new patients a personal makeover kit, or holding a monthly running and health improvement clinic. How about creating a web site called 1000smiles.com and inviting users from all over the web to add their smiles and featuring smiles from your clinic’s patients.  Being different, going that extra mile is all about standing out.  Whatever business you are in, come up with a list of 10 or 20 ideas that help you stand out, that help you become the “Purple Cow”. 

I’m not special right?

Now, you are probably thinking to yourself

• I don’t do anything special
• I don’t have a business that’s different than everyone else
• It’s too risky.  I don’t want to be different
• My customers want me to be like everyone else
• Why bother?  I have enough customers
• Being different is dangerous and I could alienate some customers
• My customers are reserved and don’t take risks
• It’s a waste of time and money and a gamble

Well, that’s might be true.  Yes, you don’t HAVE to be different, and you don’t HAVE to be special.  But online, that’s the only way to stand out.  You see when someone searches online, they have certain expectations on what they want to see online and you need to provide at least that much information on your web site.  But what if you go the extra mile, and have something memorable like the ideas I mentioned above?  Is it possible that your customers will remember your uniqueness?  Is it possible your idea was so juicy your customers tell others about it?  Is it possible the blogosphere gets wind of your idea and your idea goes viral?

Checklist: Just ask your customers

If you are still unconvinced that standing out is essential to your marketing efforts, try on this checklist with some of your customers.  Go ahead, print out this list and see what your customers say.

1. What do I/we do differently than my competitors that you noticed?
2. Why did you choose our/my business?
3. What was the one thing I/we had different than anyone else?
4. Would you recommend me/us, and if so, what would be one thing you would mention?
5. What was one product or service we/i had, that nobody else had?
6. Did you view our/my website before deciding to call?

The answers to these questions will very quickly give you something to sink your teeth (pardon the pun) into.  Continuing with the dental clinic idea, let’s say a customer mentioned your extended business hours, and that you had a laser whitening system.  These are two big advantages you had compared to your competitors and these were big factors in deciding to visit your dental clinic. Now that you know, leverage this uniqueness and ways you were able to stand out in your online marketing and branding.  Mention your extended business hours and laser whitening system in your marketing copy and on your web site.

Now, here is where the real ideas start

So you have already taken the time and made the effort to be different.  You know how you are different and you market this in your marketing copy.  Great.  But what about going the extra mile to be different.  What about doing something extra-ordinary.  Something way outside the norm?

10 ideas for making you stand out online

It’s not that hard to stand out, truth be told.  Very few of your competitors are reading articles like this one, and even fewer are implementing outstanding marketing ideas. Here are 10 cheap, free, and easy ideas you could launch right away, with minimal effort

1. Give away ebooks (start with a checklist style book and make a bunch of them)
2. Show a video on your home page (use tubemogul to distribute it).  Look at 136words.com for a great example of online video
3. Do a weekly podcast and distribute it through the Apple.com store.
4. Give away an iPod each week to online subscribers
5. Write a monthly newsletter (use campaignmonitor for awesome e-newsletters)
6. Implement a ratings web site for pictures/sounds/ideas related to your product (for example 1000smiles.com if you are a dental clinic)
7. Interview celebrities, dignitaries, or notable authors in your industry and post the results on your web site
8. Show your real photograph (professionally done of course).  Yes, you would be truly shocked how few of your competitors are doing this!
9. Record a 2 minute audio clip for each page of your web site (easily done with a good publishing system like Wordpress – it’s what I use for all my clients).
10. Interview your past customers on video and feature them in case studies on your web site.  Even though potential customers know it’s a marketing ploy, it still works!

Hopefully you get some indication about why standing out is essential and how you can go about discovering your own uniqueness.  If you still need help, feel free to give me a call.  I’m always ready to consult and coach businesses on business marketing.

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Out of the blue, I was contacted today by a local business owner seeking Wordpress theme customization from a theme they purchased on Themeforest (by the way, read about how I was able to provide everything the client wanted in my other blog post)  At first, I thought someone referred them to me, but after asking I was told they found me by searching for the phrase Wordpress Theme Customization Vancouver on Google where I rank #6.  

As you might guess, I’m extremely pleased by the first page ranking considering I have had my new site, Full Motion Group, out for less than a year, and that I only recently installed a new theme from Themeforest.  I’m going to share with you what I believe are the key factors in getting the ranking, and why I believe it’s partly attributed to the single page design I decided to implement.

Before I list my reasons, let’s get clear on WHAT a single page web site is:

1. A theme or design where all of your primary keyword rich site content is loaded into the client browser when they hit your domain name root
2. No frames, iframes, or fancy post-backs to load content in-line. 
3. Flash is NOT your primary content vehicle (can be used for headers and non-keyword rich content).
4. Any sub-page content or blog posts can be linked to, but those pages are not your primary keyword-rich content

As mentioned, I recently implemented a single page theme on my business portfolio web site, Full Motion Group.  The theme was from Themeforest called Personal Landing Page. I made many modifications to the theme (which i discuss at length about in the comments to the theme) to suit my needs like adding testimonials and making it possible to link to individual posts in the portfolio section. 

If you visit the site, and then view the source code, you will see that the site’s primary content is loaded when you visit the home page.  The only content that doesn’t appear on-load are the in-depth profile case studies (like this profile).  In future, I might enhance the design further to load this content as well but for now I’m happy with the way it is.

After purchasing the theme, and playing around with source code, I knew that the theme had potential for good search engine ranking, but I never guessed it would produce results until today.

How I got to be #6 on Google for “Wordpress Theme Customization Vancouver” and why a single page web site is better for your search engine ranking

1. Reason #1: All site content is loaded when a search engine crawler visits the site.  No additional links need to be followed that contain keyword rich content. 
2. Reason #2: If keywords are repeated unnecessarily (like in site footers), they pollute crawler statistics.  For example, let’s say you have a page footer on every page that contains a short description of your business and some relevant keywords.  Keywords used in that description appear for each page of your site and that forces crawlers to make some guesses about what that page could be about
3. Reason #3: You only need to maintain meta-tag information for one page.  I used the All-in-one seo plugin whenever I launch a Wordpress site, and one of the first things I do is enter the home page title and description.  With a single page theme, I only need to do this once and I can carefully monitor my analytics results and tweak those keywords to match the results I’m looking for.
4. Reason #4: Content deeper within your site might not get crawled.  With traditional multi-page web sites, you need to hope that a crawler will index your entire site. Who knows how search engine crawlers behave, and it might not always be the case (as anyone that has tried to search the Microsoft site can attest to). Single page web sites on the other hand, are crawled and indexed completely, that you can be sure of.
5. Reason #5: Single page web sites load more quickly. Well, this isn’t always the case, but certainly a single page theme creates less total traffic than say 10 individual pages of the same content (barring content that is cached in browser).
6. Reason #6: Single page web sites that are updated are re-indexed completely. I’m sure that every time I updated my web site, a search engine eventually revisits and recrawls the site eventually.  Having all my content on a single page load also means that all my content is re-indexed which is even better because I can carefully tweak my entire site’s keywords without too much fuss.

I have yet to prove for sure that a single page theme is better for you from an SEO point of view, and certainly this doesn’t always apply for all sites (as you get larger, you will need to split content into multiple pages), but if you can get away with it, I suggest you give it a try.

Like this post?  Leave a comment or link to me!

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I’m learning a lot about SEO lately and how search engines index content.  One idea I stumbled upon reading about SEO optimization for your blog is the idea of using lots of Categories almost to the point of over-using it.   I’m convinced now that having lots of Categories in your blog is beneficial to both your reading audience and your search engine ranking.  Here’s why:

1. Reason #1: Lots of relevant keywords helps searchers.  I’m not suggesting you use every category in your blog for each blog post, but that you think of as many keywords as you can when blogging.  Consider all the possible keywords a person might be searching
2. Reason #2: Reduces Misinterpretation for visitors. By having all your categories listed on your blog (as I do here), someone looking for other content about a given topic will be able to find it easily.  If I only used 5 or so categories on this blog, it would be necessary for visitors to interpret what kinds of content would be in each category and that means work.  Nobody likes to work.  Reading and enjoying your blog should be an effortless and enjoyable experience.  Lot’s of blog categories and listing them all in your site helps readers and let’s them find other relevant content.
3. Reason #3: Visitors get to form a picture.  As you scan my list of categories you get an idea of the kinds of content you can expect to find on my blog, and that helps you form a picture of what this blog is about.  Just like a picture speaks a thousand words, lots of categories helps you understand what this blog is about.  One thing you know for sure: this blog isn’t about dog training.
4. Reason #5: Every category means a separate indexed page in Google.  Assuming you are using the category template in your Wordpress blog, each category page means a separate page in the Google index which CAN help your ranking.

Got more reasons to use lots of categories?  Leave a comment and share with other readers!

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About 7 minutes.  That’s all the time I took to write this blog post.  I didn’t login to the Wordpress admin pages, and I didn’t visit my blog to post this blog entry.  How did I do it?  Read on for more.

1. Tip #1: Write about anything.  You think you need to write about something you just learned?  Well yes, but also write anything you already know, especially the knowledge you take for granted.  Newbie’s just starting to learn what you already know will appreciate what you see as common sense knowledge.  This blog post for example, highlights knowledge I already take for granted but it’s entirely possible someone out there doesn’t know it.
2. Tip #2: Get yourself a desktop blogging tool.  Windows Live Writer is my personal favourite and it’s a huge timesaver.  I’m writing this blog entry with this software now.  What I like most about using it is that I can copy/paste from other programs (like Photoshop) and image insertion is dead easy.  The Wordpress admin screens just don’t make the cut when compared to a desktop blogging tool
3. Tip #3: Go nuts with keywords and categories.  With a blog like this one, I’m able to get away with lots of categories. It’s a well designed theme and the layout lends well to many extra categories.  The additional time spent with categories and tags also let’s you get some good Google Juice too.
4. Tip #4: DON’T BE PERFECT!  I put this in caps because perfection will kill you.  You don’t need to be perfect, just post often.  I have a few customers that sit on a single post for days and that’s just time wasted.  Unless your audience are book publishers, you don’t need grammatical perfection.  Quantity is great but not without substance.  For example, it’s senseless to break this blog post into 10 individual blog posts with one item each.  It’s not going to get your Google Juice doing that.  Don’t sacrifice readability for quantity but also don’t worry about perfection. 
5. Tip #5: Use spell-check and revise at least once.  I use Windows Live Writer which has spell checker built in.  Spelling mistakes are bad and show a lack of care and attention.  I also revise the post once just to see if it’s readable.
6. Tip #6: Post a link in Facebook, Twitter, and Digg.  Blogging is great, but if nobody reads it, it’s energy spent for nothing.  Let your network know about your blog by posting links in your social networks.
7. Tip #7: Provide at least one image.  At least one, and perhaps even 2 or 3 if your post is long. Images help readers by breaking up long posts into sections that are scannable and easy to read.  Take a minute and visit Google Image search to find relevant imagery. Besides, images also just look purdy. 
8. Tip #8: Provide links.  The web is a hyperlinked world and links are what people like to see. Take the time to find one or two useful links to other sites if that’s called for but don’t overdue it.  For example in this post, I have linked to “Windows Live Writer” above, but only because it’s relevant to this blog topic and someone might find the link useful.  Sometimes, links to relevant content are appreciated and a nice blogger will leave a comment behind.
9. Tip #9: Use short paragraphs, bullets, and lists.  Online content is easier to read when you employ creative use of lists, bullet points, and short paragraphs.  Studies show people tend to scan screens rather than read in full.  As well, use bold/italics and colors to break up long text into readable snippets, as I have done here using bold and numbering the tips.
10. Tip #10: Write for a target audience.  If you have a blog about dog training, don’t put in blog entries about your recent vacation to Mexico.  Keep your blog content specific to a certain business, a service you provide, or one of your “personas” (I talked about personas in a blog entry about branding. Read that entry). I find that personal blogs about every single thing happening in a person’s life tend to get polluted with irrelevant content.  This blog for example is about my business, technology, and online marketing ideas and I will create a separate one about my vacations and non-business affairs if I intend to blog about those activities.

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